Welcome to FurnitureByCharter.com ("Website" or "Web Site"). FurnitureByCharter.com is operated by the affiliated companies Charter Furniture Rental, Inc. and Charter Furniture of Texas, Inc. ("Charter").
Please take a few minutes to review these Terms and Conditions. Your purchase or rental of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Charter reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
You agree to take possession of the ordered merchandise in good condition. Any returns or exchanges must be handled within two weeks from the original delivery on regular/in stock merchandise and are subject to handling, delivery, pickup, reconditioning or other charges. To receive full credit, all merchandise must accompany the original sales receipt and must be in the same condition as when purchased, complete with accessories, instructions, original box and packaging (if the item was picked up). Merchandise not meeting these requirements may not be accepted for return, or will be accessed a restocking charge. Beyond this period we will work as your authorized agent to correct any factory/manufacturing defects.
We make no warranties beyond the written description of your merchandise unless otherwise stated by us in writing. We disclaim any warranty of merchantability or fitness for a particular purpose other than those presented and approved in writing prior to the sale This disclosure does not affect the manufacturer’s warranty, if any: especially regarding upholstery fabrics, which are not warranted against wear, shrinkage, fading or tearing unless specifically stated on the product itself. Charter does not assume any responsibility for the replacement of such furniture.
If your merchandise is delivered and you wish to have Charter pickup the merchandise, you will be charged for:
Miscellaneous labor fees such as setup, assembly, installation or design services are not refundable.
Charges for Fabric Protection and Leather Care are not refundable after it has been applied to your merchandise.
Rental products are subject to the terms and conditions detailed in the Rental Agreement.
Special or Custom orders are not subject to cancellation and must be secured with a minimum, non-refundable deposit of 25% of the purchase price. Some special orders can require non-refundable deposits up to 100% of the purchase price. It is clearly understood that availability is estimated according to the information on hand at the time your order is placed with us. Actual availability may vary from this estimate. You agree and understand that changes in availability will not invalidate your order. Charter cannot and be responsible for delays due to circumstances beyond our control.
Clearance and "as is" sales are final; No returns, exchanges or refunds. Parts orders are not returnable or refundable.
We will make all efforts to deliver and install items to the location of your choice within your home or building. It is understood that many items are heavy and awkward and that their movement within confined areas exposes interior surfaces to the risk of rubs or scratches. The purchaser accepts this risk and understands that Charter does not assume responsibility for repairs or reimbursement.
Any refund due on orders paid by credit card or finance company account will be refunded to the account of original payment. Refunds due on orders paid by cash or check will be refunded by check. Please allow ten days from the date of payment for processing if your order was paid by check.
Use of Our Web Site
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of Charter. Your submission of any such Comments shall constitute an assignment to Charter of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Charter will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Hyperlinks to other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which Charter does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Charter shall not be liable for any damages of any kind related to your use of this Web Site.
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Charter reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We use the contact information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing preferences, trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Charter.
We do not sell or rent your personal information to third parties.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc.
Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Charter or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us please let us know by calling us at 972-385-1911 or by sending us an email. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.
We are committed to protecting the privacy of children. Our Website is not designed for or directed to children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. We urge all parents and guardians to participate in their children’s exploration of the internet, and to teach their children about protecting their personal information while online. If a child has provided our website with personally identifiable information, we ask that a parent or guardian call 972-385-1911 or contact us and we will delete the information about the child from our files.
All credit/debit card information is transmitted via Secure Socket Layer (SSL) technology and the encrypted into our Payment gateway provider’s database. After the transaction, your credit/debit card information will not be stored on our servers.
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Effective Date: February 6, 2011